Terms & Conditions

1. About Us

This website is operated by KC Security Locksmiths, Oak Park, Naas, Co. Kildare. We are a PSA licensed locksmith business operating across Kildare and the surrounding counties. You can reach us at info@kcsecurity.ie, 087 690 5007 or (045) 241 834.

2. These Terms

These terms apply when you use this website, buy a product from our online shop, or book locksmith work with us. By placing an order or booking work you accept them. Nothing in these terms limits your rights as a consumer under Irish or EU law.

3. Using This Website

We try to keep the information on this site accurate and up to date, but we do not guarantee that it is free of errors or that the site will always be available. Product photographs are for illustration; finishes, fittings and dimensions can vary between production runs, so always check the specification listed on the product page.

4. Orders and Prices

• All prices on the website are in euro and include VAT at the applicable rate unless stated otherwise.
• Delivery costs, where they apply, are shown before you confirm your order.
• Your order is an offer to buy. A contract is formed when we confirm the order by email or dispatch the goods.
• If an item is mispriced or out of stock, we will contact you with the correct price or a refund before proceeding. We are not obliged to supply at an incorrect price.
• Some products are shown as "call for price" because they are specified per job. Those are quoted individually.

5. Payment

Online orders are paid at checkout through our secure payment provider. We do not see or store your full card details. Work carried out on site is invoiced on completion unless agreed otherwise in advance, and larger supply and fit jobs may require a deposit.

6. Delivery

Delivery of safes and products is covered in our Delivery Information page. Free delivery is kerbside only.

Delivery timescales are estimates. We are not liable for delays caused by our courier, by weather, or by access problems at the delivery address.

7. Cancellations, Returns and Refunds

Your right to cancel an online order, and how returns and refunds work, are set out in our Refund and Returns Policy. Goods made or configured to your specification, and products that have been installed, bolted down, drilled or otherwise modified, cannot be returned unless faulty.

8. Locksmith Services

Proof of Entitlement

Call-outs and Quotes

• A call-out charge may apply and will be confirmed with you before we travel.
• Quotes given over the phone are estimates based on what you have described. The final price is confirmed on site, before work starts, once we can see the lock, door or safe.
• If additional parts or work are needed, we will tell you and agree the cost before continuing.

Carrying Out the Work

• We will choose the most appropriate entry method for the lock and the situation. In some cases drilling or replacing a lock is the only realistic option, and we will tell you before doing it.
• You must have the authority of the property owner for any work we carry out.
• We are not responsible for pre-existing faults, wear, misaligned doors or frames, or damage arising from the condition of the door, frame or lock before we arrived.

9. Guarantee

Our workmanship is guaranteed. Products carry the manufacturer's warranty, and we will help you make a claim under it. The guarantee does not cover misuse, forced entry, accidental damage, or work later altered by someone else.

10. Key, Safe and Security Records

We keep records of master key systems, restricted key profiles and safe details so that we can serve you in future. These are treated as confidential and released only to the account holder or someone they authorise in writing. See our Privacy Policy.

11. Liability

We carry public liability insurance and our staff are PSA licensed and Garda vetted. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that, our liability for any claim is limited to the value of the goods or services supplied, and we are not liable for indirect or consequential loss such as loss of business, profit or time.

12. Intellectual Property

The content of this website, including text, photographs, graphics and layout, belongs to KC Security Locksmiths and may not be copied or reused without our written permission.

13. Complaints

If something is not right, contact us at info@kcsecurity.ie and we will deal with it. If you are not satisfied you can contact the Competition and Consumer Protection Commission, and where the work falls under the Private Security Services Act you can also contact the Private Security Authority.

14. Governing Law

These terms are governed by the law of Ireland and any dispute falls to the courts of Ireland.

15. Changes to These Terms

We may update these terms from time to time. The version on this page at the moment you place an order is the version that applies to that order.