Refund and Returns Policy
Your right to cancel, how returns work and when refunds are paid for online orders.
Last updated: 21 September 2026
Overview
This policy covers products bought through our online shop. Nothing here affects your statutory rights under Irish and EU consumer law.
Your 14 Day Right to Cancel
Because you are buying online, you have 14 days from the day you receive your order to change your mind and cancel, without giving a reason. You then have a further 14 days to return the goods to us.
- Tell us you are cancelling by emailing info@kcsecurity.ie or calling 087 690 5007.
- The item must be unused and in the same condition you received it, in its original packaging, complete with the original instructions, fixing screws and bolts, and both keys.
- We refund the purchase price and standard delivery within 14 days of receiving the goods back.
- You pay the cost of returning the item unless it is faulty or was sent in error.
Safes are heavy. Return carriage on a safe can be expensive and needs to be arranged properly. Contact us before sending anything back and we will tell you the best way to do it.
Our 30 Day Returns Window
Beyond the statutory 14 days, we will consider a return for up to 30 days from purchase. After 30 days we cannot offer a refund or exchange.
To be eligible, your item must be unused and in the same condition that you received it, in the original packaging, complete with original instructions, screws, bolts and both keys. We require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial or Reduced Refunds
There are situations where only a partial refund, or no refund, can be granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
- Any safe or lock that has been installed, bolted down, drilled or otherwise modified.
Faulty or Damaged Goods
If a product arrives damaged, is faulty, or is not what you ordered, contact us within a reasonable time and we will arrange collection and a replacement or a full refund, at no cost to you. Please keep the packaging and send us photographs if you can, as this speeds things up considerably.
Refunds
Once your return is received and inspected, we will email you to confirm that we have it and to tell you whether your refund has been approved. Approved refunds are issued to the original payment method.
Late or Missing Refunds
If you have not received a refund yet, check your bank account again, then contact your card company, as it can take some time before a refund is officially posted. If you have done all of this and still have not received it, contact us at info@kcsecurity.ie.
Sale Items
Only regular priced items may be refunded under our 30 day goodwill policy. This does not affect your statutory rights if a sale item is faulty.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email info@kcsecurity.ie and we will arrange collection and replacement.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund goes to the gift giver.
Return Shipping
To return a product, contact info@kcsecurity.ie first and we will tell you where to send it. You are responsible for paying the shipping cost of returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping is deducted from it, unless the product was faulty, damaged or sent in error.
Depending on where you live, the time it takes for an exchanged product to reach you may vary.
Need Help?
Contact us at info@kcsecurity.ie for any question about refunds and returns.
Other Policies
Ask Us About This Policy.
Email info@kcsecurity.ie or ring our team. KC Security Locksmiths, Oak Park, Naas, Co. Kildare.